Refund & Return Policy

We want you to buy with confidence. Because we sell digital license keys, this policy explains clearly when refunds and replacements apply. Please read it before purchasing.

1. Our guarantee

Every license we sell is genuine. If a key you receive does not activate as described, we will first help you troubleshoot activation, and if it still cannot be activated, we will replace the key or issue a refund as set out below.

2. When you are eligible for a refund or replacement

• The license key is invalid, already used, or fails to activate, and our support team is unable to resolve it.
• You were charged incorrectly (for example, a duplicate payment).
• Your order could not be fulfilled and no suitable replacement is available.

3. When refunds do not apply

• The key has been successfully activated and is working as described.
• You changed your mind after the key was delivered and revealed (digital goods cannot be “returned” once disclosed).
• The issue is caused by installing the wrong product, incompatible hardware, or not following the activation instructions provided.
• The product was purchased in breach of these terms or the publisher’s license agreement.

4. How to request help or a refund

Contact us through the Contact page or WhatsApp with your order number and a description of the problem. For activation issues, please include any error messages or screenshots so we can help quickly. Most activation issues are resolved the same day.

5. How refunds are processed

Approved refunds are returned to your original payment method (bank transfer) after verification. Processing times depend on your bank, but we aim to initiate approved refunds promptly. If a replacement key resolves the issue, no refund is necessary.

6. Response time

We aim to respond to all refund and support requests quickly during business hours. Reaching us on WhatsApp is usually the fastest way to get a reply.

7. Contact

Need help with an order? Visit our Contact pageand we’ll take care of you.