Cancellation Policy

We know plans change. This policy explains exactly when an order placed on Easysoftwares can be cancelled, how to request it, and what happens to your payment once it is. Because we sell digital software license keys and subscription products that are delivered electronically, the cut-off point is earlier than with a physical product — please read this before you order.

1. The short version

• Not paid yet? Cancel any time, free of charge, no questions asked.
• Paid but key not yet delivered? Contact us immediately and we will cancel and refund in full.
• Key already delivered or revealed? The order cannot be cancelled, as the license is now considered used — see our Refund Policy for the narrow cases where a refund or replacement still applies.

2. Why digital orders work differently

A license key is a piece of digital information, not a physical item we ship. The moment a key is generated, emailed, or shown to you, it can be copied or activated, which is why — like every reputable digital-goods retailer — we cannot treat it as returnable once delivered. Cancellation is only meaningful, and only possible, in the window before that happens.

3. Cancelling before you’ve paid

Placing an order does not charge your bank account automatically — our checkout uses bank transfer, so payment is a separate step you take after ordering. If you haven’t sent payment yet, you can simply not pay and the order will not be processed; no action is needed. If you’d like it removed from your account or our records straight away, message us via the Contact page or WhatsApp with your order number and we will cancel it immediately at no cost.

4. Cancelling after payment, before delivery

If you’ve sent payment but we haven’t yet verified it and delivered your license key(s), you can still cancel. Contact us as soon as possible — through WhatsApp is fastest — with your order number and payment proof, and let us know you’d like to cancel rather than proceed. Provided your key(s) have not already been generated and sent, we will cancel the order and refund your payment in full to the original payment method, per our Refund Policy.

Because verification and delivery are often fast during business hours, this window can be short. The earlier you tell us, the more likely we can cancel before delivery happens.

5. After delivery: cancellation vs. refund

Once a license key has been delivered, emailed, or otherwise revealed to you, the order can no longer be cancelled — the digital product has already been provided. This is not the end of the road if something is genuinely wrong, though: our separate Refund Policy still covers cases such as a key that is invalid, already used, or fails to activate. Read that policy for what qualifies and how to request help.

6. Subscription-based products

Some products we sell (for example antivirus, security suites, or other subscription-style software) run on a subscription that renews with the software publisher, not with Easysoftwares. We sell you the initial license/activation only — we do not hold your card or bank details for renewals, and we cannot cancel or manage renewal billing on your behalf. To stop a subscription from auto-renewing, you must cancel it directly within your account with the software publisher (e.g. your Microsoft, Norton, or Kaspersky account settings) before its renewal date. We’re happy to point you to the right place if you’re unsure how.

7. Order changes instead of a full cancellation

If you ordered the wrong product, wrong variant (e.g. 1-device instead of 5-device), or wrong quantity, contact us before payment verification — we can usually adjust the order instead of cancelling it outright, which is faster than cancelling and re-ordering.

8. Cancellations we may make

We may cancel an order on our side, for example if the product is out of stock with no suitable replacement, a pricing or listing error is discovered, payment cannot be verified within a reasonable time, or we reasonably suspect fraud or misuse. If this happens after you have already paid, we will refund your payment in full — you will not be charged for an order we cancel.

9. How to request a cancellation

Message us through the Contact pageor WhatsApp with your order number and the reason for cancelling. Include your payment proof if you’ve already paid, so we can process any refund quickly. We aim to respond to cancellation requests as fast as possible during business hours, and WhatsApp is usually the quickest way to reach us.

10. Changes to this policy

We may update this Cancellation Policy from time to time. The “Last updated” date above shows the latest revision. This policy forms part of our Terms of Service and should be read alongside our Refund Policy.

11. Contact

Need to cancel an order or have a question about this policy? Reach us through our Contact pageand we’ll take care of you.